FIELD Warranty Parking Lot Lighting


Labor Warranty Program for LED Area Lights, LED Parking Lot Fixtures, and LED Street Lighting Fixtures

Specification Summary
Lumens N/A Watts N/A
Distribution Other DLC Qualified
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Parking Lot Lighting - FIELD Services Warranty Program

Parking Lot fixtures and pole mounted fixtures are designed for years of service in rugged conditions found in commercial lighting. As an outdoor lighting system, the electronics are designed from the ground up to be rugged, but they are more complex than a HID or HPS fixture. Occasional initial failures, or random failures do occur, typical of all electronic systems. Servicing an LED Parking Lot or Pole Fixture requires the replacing the manufacturer’s failed fixture in the field. This can be expensive, requiring an electrician and often a lift truck to be dispatched on a service call.

Field Warranty Services for Parking Lot and Pole Lights

The Parking Lot and Pole Fixture FIELD Services Program(SM) takes the pain out of replacing manufacture’s fixture failures. The program provides over a five year period, a payment to cover labor costs associated with field servicing of a manufacture’s failed LED fixtures. It doesn’t replace the Manufacturer’s Warranty, but supplements it to cover unexpected labor services.

Area Lighting / Parking Lot Pole Mounted Models:

For each Area Light/ Parking Lot Pole fixture has a FIELD Service warranty reimbursement of $300 per fixture to cover labor costs for the replacement of the manufacturer’s failed fixture. Failed fixtures have to be returned (prepaid shipping by MetroLED Lighting), and confirmed to be defective by the manufacturer. Metro arranges a replacement unit, and the payment for the field warranty services is provided. Fixtures covered included:

Spider Mount Fixtures – C2420-BR Models / LED Retroplate Fixture

For the Spider Mount Fixture – C2420-BR and the LED Retroplate unit, a payment of $150 is provided to replace a manufacture’s defective unit. The failed fixture needs to be returned, and shown to be defective. We then will arrange a replacement unit to be provided by the manufacturer, and a payment is made to cover labor costs.

The Parking Lot and Pole Lighting FIELD Warranty Program only covers defective fixtures, and does not provide for acts of God, vandalism, poor installation or Electric Utility power issues. For full details contact MetroLED Lighting to discuss the FIELD Warranty Services Program contract.

To start the Parking Lot and Pole Lighting FIELD Warranty Services, fill out the simple information and inventory program form, and contact MetroLED Lighting, for details on getting started.

Engineering Assistance with Decorative Pole Lighting Choices

Need help with understanding or learning about the choices when upgrading to more energy efficient deocative pole lighting, or how to design outdoor site lighting? Or do you need help in designing effective, energy saving commercial lighting? Contact us for engineering assistance or a free consultation.

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DLC Listed?

The DesignLights Consortium™ (DLC) is a collaboration of utilities and energy efficiency organizations to accelerate energy efficiency measures in commercial buildings. The rebate process that many utilities use requires DLC qualified products to be installed and substantial energy savings realized. As part of the lighting rebate process, the DLC List is the first step in examining outdoor lighting and other projects for rebate eligibility. The DLC list requires LED fixture manufacturers submit test results from certified labs on the luminaires to be qualified, or 'listed' by the DLC. The reports submitted for the DLC qualification process include the LM-79 report that quantifies the LED fixtures performance, as well as, the LM-80 report that examines the actual LED light engine and uses TM-21 methods to project LED lifetimes. By submitting these reports and undergoing the DLC Qualification Process, assures that the Manufacturer of LED lighting products, have met certain minimum specifications for performance, as well as reassurance to the buyer.

DLC List - Specifications for Outdoor and other LED Lighting

For people procuring LED light fixtures, being on the DLC Qualified Product List, assures that the LED outdoor lighting manufacturer specifications have been reviewed and meet minimum performance parameters. The main DLC Qualified Product List performance specifications include:
  • Minimum light output (lumens) from the LED fixture based on lighting application type
  • Zonal Lumens - How the light output is distributed from the fixture to its lighting task
  • Minimum luminous efficiency - How many watts of energy does it take to produce light in lumens per watt
  • Correlated Color Temperature (CCT) - A measure of how the light appears from warm colors like incandescent at a 1,600K CCT to noon bright white at 5,000K CCT.
  • Color Rendering Index - An indication of how color appears under reflected light of the LED fixture. Typical HID metal halide ratings are in the CRI 60 range, incandescent light by definition is a CRI of 100.
  • Lumen Maintenance (L-70) is a projected value of when an LED light source will produce 70% of its original light output. It is listed in hours and the accepted value for the end-of-life for an LED fixture. An L-70 lifetime rating is temperature dependent and is usually listed at 25° C. An L-70 lifetime of 50,000 hours at 12 hours per day of LED fixture use is 11.4 years of outdoor lighting fixture use.
  • Warranty - The DLC requires some more tea of five years

DLC List and Rebates for LED Outdoor Lighting

LED lighting rebates are most often offered by Electric Utilities, and sometimes by State grant making organizations. Rebates are highly variable, and have many different requirements to be eligible for rebates. But in general, a product that is qualified on the DLC List is a good indication that rebates for outdoor lighting can be obtained. A good first source for finding rebate information is the DSIRE (Database of State Incentives for Renewables & Efficiency). Outdoor lighting rebates are generally of two types, qualified product rebates and performance based programs. Qualified product rebates are most often a rebate of a fixed amount per fixture replaced, while the performance based programs are based on the kilowatt hours or peak kilowatts of load electricity saved.

Rebate Process for LED Outdoor Lighting

Determination of which option is optimal in obtaining outdoor lighting rebates will require a modest amount lighting design and economic analysis. In overview, the rebate process involves:
  • Inventorying existing HID lighting fixtures,
  • Determine what lighting levels are required for the outdoor lighting application,
  • Selecting LED fixture will meet these lighting requirements at the lowest possible energy use
  • Compiling a spreadsheet of existing lighting fixtures compared to the proposed fixtures
Most utilities will require a spreadsheet that lists what HID fixture is being replaced with what DLC Listed product. The spreadsheet will often articulate the savings per fixture count, application type (e.g. garage lighting), and the total kilowatt hours saved and the load reduction in kilowatts. Based on this information the utility can quickly qualify the LED lighting installation for rebates, and give a general indication of the rebate amounts and levels. After the project is installed, most often certifications are required by the property owner that the installation has been completed, and in some cases, a site inspection will take place. The Utility or other rebate grantor will then mail a check to the property owner for the agreed rebate amount.